Processing times
Faucets, showerheads and accessories: 1–2 business days.
Shower systems: 1–3 business days.
Sinks: 2–3 business days.
Custom-order preparation depends on complexity. Contact us for an estimate.
Shipping & delivery
From our workshop to your home.
Free express shipping
We offer free express shipping worldwide. Processing and transit times are separate estimates; please allow for both when planning your installation.
Prepare your order
We prepare your fixtures before dispatch. Processing time depends on the type of product.
Follow your shipment
We send tracking details after your order has been dispatched.
Receive your fixtures
Inspect your delivery and contact us if anything arrives damaged or incorrect.
Estimated transit times
United States & Canada: 3–5 business days.
Europe: 2–5 business days.
Australia: 4–10 business days.
Rest of the world: 5–10 business days.
Transit estimates begin after dispatch and exclude processing time.
All US duties paid
DDP delivery applies to the United States only: Brassty covers US import duties. This promise does not apply to other destinations. Contact us before ordering if you need clarification for your country.
Planning your installation
Use the tracking updates to follow your delivery. If your project has a specific deadline or you are ordering custom fixtures, contact us before placing your order.
Still have a question?
Our team can help with your order, delivery or product support.
help@brassty.com