Parts, finish issues & leaks
Contact us about damaged components, finish problems or leaks. We review each case and the applicable coverage. The up-to-five-year term does not mean that every product, component or finish has identical coverage.
Warranty & product support
Personal support, beyond your purchase.
Up to 5 years on selected parts
Selected components, including valves, mixers and faucet bodies, may be covered for up to five years. The applicable coverage depends on the product and component. Contact us with your order details so we can confirm the coverage for your item.
Tell us what happened
Send your order number, a description of the issue, and clear photos or a short video.
We review your product
We assess the affected component, the issue and the applicable warranty coverage.
Find a suitable solution
Our team will explain the available support, which may include replacement of an affected part.
Support after the warranty
You can still contact us after the applicable warranty period. We will review the issue and discuss available assistance or replacement-part options; this is not an extension of warranty coverage.
When a product does not suit you
If your product does not fit your needs and a return is not possible, we may be able to offer a more suitable product at a special price. Options are assessed individually and are not a guaranteed free replacement.
Confirm coverage before ordering
Need to know which parts are covered for a particular fixture? Email us with the product link. We can clarify the applicable coverage before you purchase.
Still have a question?
Our team can help with your order, delivery or product support.
help@brassty.com